FAQ'S

What happens if my item arrives broken?

First, we are sincerely sorry that your item arrived broken.  We take great care and pride in packing each and every order carefully and professionally to avoid damage.  Please immediately send a picture of only the broken items to info@fondantflowers.com (be sure to include your order number).  If your order contains significant damage, please also send a separate picture of the box.  We will promptly contact you back to help you resolve this.

What is gumpaste?

Gumpaste is a product made from Sugar, Egg White and Tylose. (some products contain FDA approved colors).  Gumpaste begins soft and is shaped until the desired design is achieved and then it is set to dry to hold it shape.

What is Royal Icing?

Royal Icing is made from Powdered Sugar and Egg White (Some products contain FDA approved coloring).  Royal Icing is hand piped into shapes and allowed to dry.

What are your business hours?

Our business hours are Monday-Friday 9am-4pm EST, excluding major holidays.  Our shipping department ships 7 days per week.

Do you provide samples?

Sorry but at this time we do not

Do you do custom orders?

YES, we would love to.  Please send an email to info@fondantflowers.com and let us know exactly what you are thinking.  Be sure to include your event date so that we can be to accommodate it.